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by OrdiCloudSherbrooke, Estrie
Customers

Text messages (SMS)

Notify customers by text, their way

Each customer chooses how they want to be notified: by email, by text, or both. Order confirmation, shipping notice with the tracking number, appointment reminder and manager alert then go out on the right channel. Texts go through Twilio; in the demo, they are simulated.

  • – Essential
  • ✓ Pro
  • ✓ Business
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Twilio account and the events that trigger a text

What you can do

  • 01

    Per-customer choice

    Email, text or both, at checkout or on the profile.

  • 02

    Confirmation

    A text as soon as an order is placed.

  • 03

    Shipping and tracking

    The Canada Post tracking number by text.

  • 04

    Appointment reminders

    Fewer no-shows (Calendar module).

  • 05

    Manager alert

    A text to you as soon as an order comes in.

  • 06

    Consent

    SMS consent is requested and dated (Law 25 / CASL).

In pictures real screenshots from the demo

The channel choice (email, text or both) at checkout
The channel choice (email, text or both) at checkout

Works with

Customers (CRM)Every customer, their whole story Online storeSell online with colours and sizes Calendar & bookingsCustomers book 24/7

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